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Use the list below to find answers to the most commonly asked questions.
To view the answers, simply click on the toggle next to the question.

Program Information

1. + How do I join the e-Rewards Medical Program?
If you are a healthcare professional, you may receive an invitation to participate in an e-Rewards Medical survey. If you receive a survey invitation, simply follow the instructions in the invitation to participate in the survey. You’ll be prompted to enroll at the end of your survey session. It’s that simple.

2. + Who is eligible to join the e-Rewards Medical Program?
e-Rewards Medical is a leading provider of market research services to the professional healthcare community. The e-Rewards Medical Program is open to any physician, nurse or other healthcare professional over the age of 18 who has a valid email address and is a legal resident of the United States.

3. + Can I participate in e-Rewards Medical surveys if I am a resident or in medical school?
On occasion, we do have opportunities to solicit the opinions of those currently in medical school or during their residency, though not very frequently.

4. + Can I participate in the e-Rewards Medical Program if I am a Member of the e-Rewards Opinion Panel?
If you are already a Member of the e-Rewards Opinion Panel, enrolling in the e-Rewards Medical Program will not affect your existing program membership – you can participate in both programs!

5. + How much does it cost to participate in the e-Rewards Medical Program?
There's absolutely no cost to join or participate in the e-Rewards Medical Program.

6. + How do I earn rewards?
You'll earn a reward each time you qualify and complete a market research survey. The amount that can be earned for participating in a market research study will be stipulated in each survey invitation. Not only will you earn a reward each time you qualify for and complete a survey, you'll be able to share your unique viewpoint and expertise — all the while learning about new products and technological advancements in the healthcare industry.

7. + How do I receive my reward?
After successfully qualifying and completing a survey, you will receive a Reward Confirmation Email that contains your reward details including a promocode that enables you to access the Reward Center where you can choose your reward. You will be able to select either a virtual e-Rewards Medical Visa® Prepaid Card (ready for use instantly), a physical Prepaid Card or check (which will be mailed to you), or save your reward for later.

If you opt to receive a physical Visa Prepaid card you should receive it within 5-7 business days. If you select to receive a check, you can expect to receive it within 7-10 business days. NOTE: If you elect to bank your promocode for future redemption, you may only redeem for one check per promocode. If you elect to bank your promocode and would like to combine promocodes to redeem for a larger incentive amount, you will only be able to redeem for a Virtual Visa Card or Physical Visa Card.

If you have any issues upon activation of your e-Rewards Medical Visa Prepaid Card or promocode, please contact Linda Roberts, Manager of Member Services, and request that she research the status of your reward. Again, be sure to provide her with the description of the study, the PIN or invite code and the date you responded to the survey. To check your card balance or retrieve your PIN number for debit/ATM transactions, please visit www.e-RewardsMedicalRewards.com or call our automated system at 1-866-230-3809.

8. + When will my reward be available for use?
Your reward will be available immediately in the Reward Center upon successful qualification and completion of a survey. Log-in to the Reward Center and enter the promocode from your Reward Confirmation Email. Your reward amount will then be credited to your account. If you choose to redeem for a virtual e-Rewards Medical Visa® Prepaid Card then that will be made available to use instantly. Simply record the promocode number and follow the instructions for use. If you choose to redeem for a physical Prepaid Visa gift card it will be processed and mailed to you within 5-7 business days. If you redeem for a check it will be processed and mailed to you within 7-10 business days.

If you don't receive your Prepaid Visa gift card within 5-7 business days or check within 7-10 business days, please contact Linda Roberts, Manager of Member Services, and request that she research the status of your reward. Be sure to provide her with the description of the study, the PIN or invite code and the date you responded to the survey. If you have changed your mailing address, in regards to where you want to receive your reward, please update your profile in the Reward Center.

9. + What if I receive an invite containing a physical e-Rewards Medical Visa® Prepaid Card?
If you receive an invite containing a physical e-Rewards Medical Visa® Prepaid Card, then your card will activate immediately upon qualifying for and completing the study. If you have any issues upon activation of your physical e-Rewards Medical Visa Prepaid Card, please contact Linda Roberts, Manager of Member Services, and request that she research the status of your reward. Again, be sure to provide her with the description of the study, the PIN or invite code and the date you responded to the survey.

10. + Where can I find information about the e-Rewards Medical Program's Privacy Policy or Member Agreement?
Our Privacy Policy and Member Agreement are available online for your review.

11. + Will e-Rewards Medical sell my email address or personal information?
Absolutely not. e-Rewards Medical is firmly committed to protecting your privacy. We promise that we will never willfully sell, trade, rent, disclose or make available your identity, email address, phone number, DEA number or home address to any outside third party without receiving your authorization to do so, or unless we are required to do so by a court decision or by a public authority.

12. + Why do you ask me the same questions in different surveys? If I answered it once, shouldn't you already have that information?
Personal demographic and profile data regarding our Members is only shared with our research clients on a singular summary or aggregate basis. These data formats describe the profile and demographics data of an e-Rewards Medical Member, or group of Members, without specifically identifying an individual Member. Therefore, when our research clients want this type of data, they must ask you to provide it to them directly. This is why you will be asked the same or similar questions in different surveys.

13. + Why am I receiving survey invitations if I never enrolled in the e-Rewards Medical Program?
We want to know what you think! e-Rewards Medical sends market research invitations to healthcare professionals that are not currently Members of the e-Rewards Medical Program to 1) supplement survey data from our current Members and 2) extend an invitation to enroll into the program. Non-member survey invitations are only sent via fax, direct mail, or 3rd party email.

If you are a healthcare professional and not a Member, you may receive an invitation to participate in an e-Rewards Medical survey. If you receive a survey invitation and want to enroll, simply follow the instructions in the invitation to participate in the survey. You'll be prompted to enroll at the end of your survey session.

If you do not wish to receive any further survey invitations from e-Rewards Medical, simply contact Linda Roberts online.

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Account Information

1. + What's the difference between the e-Rewards Medical Program website and Reward Center?
The e-Rewards Medical website is where you will update your contact and occupational information used for the program, find our Privacy Policy and Member Agreement information and update your profile used to match you with surveys. The Reward Center is where you can track your completed surveys and redeem for rewards. If you need to change or update your contact information in regards to where your rewards are sent, please do so in the "My Profile" tab in the Reward Center.

The e-Rewards Medical Program and Reward Center operate as two separate websites. You will log-in to each website with the email address and password of your choice. We recommend using the same email/password combination for both websites in the event that you forget your log-in credentials.

2. + How do I log into the Member website?
Simply visit the e-Rewards Medical website, enter the email address you used to join the program along with your selected password in the Member Login fields and click "Login". You'll be directed to the Member home page where you can view your available survey opportunities and update your e-Rewards Medical account.

If you have enabled cookies on your browser, you will be directed to a personalized page when you visit the e-Rewards Medical website. You will be prompted to log in when you attempt to access your account information.

3. + How will I recognize an email from e-Rewards Medical?
Our email includes "@e-Rewardsmedical.net" or "@e-Rewardsmedical.com" in the "from" email address. If you are not sure that the email you received is from e-Rewards Medical, please contact Linda Roberts, Manager of Member Services.

4. + Why am I not receiving email from e-Rewards Medical?
e-Rewards Medical only sends email to Members with confirmed email addresses. If you recently joined e-Rewards Medical and have never received an email from us, your email address may not be confirmed. Check your inbox and Bulk/Spam folders for the Membership Activation email you received from e-Rewards Medical. Follow the instructions provided in the email to activate your membership and confirm your email address.

If you have confirmed your email address or have previously received email from e-Rewards Medical, it is possible that your ISP uses Spam filtering software that is causing email from e-Rewards Medical to be mistakenly identified as Spam and not delivered to your inbox. To ensure that email from e-Rewards Medical isn't confused with Spam, add the following email addresses to your address book and list of Trusted Senders. If you joined e-Rewards Medical using your work email account, you may also need to provide this list of email addresses to your company's email administrator.

5. + How do I change my contact information?
To change or update your contact information used for the e-Rewards Medical program, including your name, DEA number, mailing address and/or phone number, log into the e-Rewards Medical website using your email address and current password. Click the "My Account" tab at the top of the page. Choose "Update Contact Information" and follow the step-by-step instructions provided.

Note: If you need to update your email or mailing address in regards to receiving a reward, please update your profile on the Reward Center website.

6. + How do I change my email address?
To change or update your email address, log into the e-Rewards Medical website using your email address and current password. Click the "My Account" tab at the top of the page. Choose "Update Contact Information" and follow the step-by-step instructions provided.

7. + Why do you ask for my DEA number?
In order to ensure the integrity of medical market research studies, only verified physicians can participate in the e-Rewards Medical Program. Your DEA number allows us to verify your eligibility to receive invitations to participate in medical market research surveys on relevant healthcare and pharmaceutical topics. All personal information you provide to e-Rewards Medical is kept completely confidential and is only shared with research clients in an anonymous, statistical format without unique personal identifiers.

8. + How do I change my e-Rewards Medical password?
To change your password for the e-Rewards Medical program, log into the e-Rewards Medical website using your email address and current password. Click on the "My Account" tab at the top of the page, choose "Change Password" and follow the step-by-step instructions provided.

Note: If you need to change the password associated with your rewards account, please visit the Reward Center. This login is different than your e-Rewards Medical account, so we suggest using the same password to make it easier to remember.

9. + How do I update or change my account information?
To change or update your account information used for the e-Rewards Medical program, log into the e-Rewards Medical website. Enter your email address and current password, and then click on the "Login" button to access your account. Click on the "My Account" tab at the top of the page

Note: If you need to update your account in regards to receiving a reward, please visit the Reward Center and click on "My Profile" to update your information.

10. + How do I update my specialty and/or subspecialty?
To change or update your specialty and/or subspecialty information, log into the e-Rewards Medical website. Enter your email address and current password, and then click on the "Login" button to access your account. Click on the "My Account" tab at the top of the page. Choose "Update Profile Information" and follow the step-by-step instructions provided.

11. + How do I update my account to reflect that I have recently retired from the medical field?
If you have recently retired, please contact Linda Roberts online and she will update your account.

12. + How can I track my completed surveys and reward activity?
Your Reward Center now includes a detailed list of the rewards that you've earned by completing surveys and the rewards you have redeemed. To see the promocodes you have banked, simply login to the Reward Center, and click on "Redeem" at the top of the page. To see the promocodes you have redeemed, click on "My History" at the top of the page.

Note: All survey attempts for which you do not receive a reward will not be tracked in the Reward Center.

13. + How long does it take to receive my physical Visa Prepaid card or check after I redeem my promocode on the Reward Center?
If you opt to receive a physical Visa Prepaid card you should receive it within 5-7 business days. If you select to receive a check, you can expect to receive it within 7-10 business days. NOTE: If you elect to bank your promocode for future redemption, you may only redeem for one check per promocode. If you elect to bank your promocode and would like to combine promocodes to redeem for a larger incentive amount, you will only be able to redeem for a Virtual Visa Card or Physical Visa Card.

14. + Can my reward check be payable to a person other than myself, such as a charity or family member?
No. All issued checks are only payable to you.

15. + Do I need to report my reward earnings for tax purposes?
You may be required under federal, state, and/or local laws to pay taxes on the rewards you earn. We may supply information to taxing agencies; or withhold taxes at the request of those agencies; or as we in our sole discretion deem appropriate. See our Member Agreement for detailed information.

16. + How do I cancel my membership?
To cancel your membership, log in to the e-Rewards Medical website using your email address and current password. Click the "My Account" tab at the top of the page and choose "Cancel Membership". Complete and submit the online form to cancel your membership.

IMPORTANT: Once you have cancelled your membership, your account will be closed and cannot be reactivated at a later date.

17. + Why am I still receiving survey invitations if I cancelled my membership?
If you have cancelled your membership with e-Rewards Medical, please allow up to 10 business days for your name to be removed from our subscriber lists.

18. + Can I stop getting survey invitations via email from e-Rewards Medical without canceling my membership?
Absolutely. You may request that e-Rewards Medical discontinue sending you email without opting out of your membership two ways. You can either click on the unsubscribe link found at the bottom of email communications from e-Rewards Medical or you can check the "Unsubscribe from surveys via email" check box located under your email address on the "Account Information" page. When unsubscribing, please allow twenty-four (24) hours for your request to be processed.

To resume receiving survey invitations via email from e-Rewards Medical, simply send a re-subscribe request to Linda Roberts.

19. + Can I stop receiving surveys via phone from e-Rewards Medical without canceling my membership?
Absolutely. You may request that e-Rewards Medical discontinue calling you without opting out of your membership by checking the "Unsubscribe from surveys via phone" check box located under your phone number on the "Update Contact Information" page. When unsubscribing, please allow twenty-four (24) hours for your request to be processed.

To resume receiving survey invitations via phone from e-Rewards Medical, simply uncheck the "Unsubscribe from surveys via phone" check box located under your phone number on the "Update Contact Information" page. When you are finished entering the updated information, click the appropriate button on the page to save your changes.

20. + Can I stop receiving surveys via fax from e-Rewards Medical without canceling my membership?
Absolutely. You may request that e-Rewards Medical discontinue sending faxes without opting out of your membership two ways. You can either write your fax number and "CANCEL" on the survey invitation you received and fax it to (800) 381-2472. If you are a Member, you can check the "Unsubscribe from surveys via fax" check box located under your fax number on the "Update Contact Information" page. When unsubscribing, please allow twenty-four (24) hours for your request to be processed.

To resume receiving survey invitations via fax from e-Rewards Medical, simply uncheck the "Unsubscribe from surveys via fax" check box located under your fax number on the "Update Contact Information" page. When you are finished entering the updated information, click the appropriate button on the page to save your changes.

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Technical Assistance

1. + Can I use your site with cookies disabled?
Unfortunately not. To log in as an e-Rewards Medical Member, the cookies feature on your browser must be enabled.

2. + What if I have enabled cookies and I am still unable to log in?
When logging in as a Member, please ensure that you are using the correct email address and current password. If you have misplaced your password, or you need a new password, please click here.

If, after receiving your new password, you are still unable to log in, you may need to clear your cache and delete temporary files. Another possibility is that you may be using a filtering and blocking software program that is not allowing cookies to be placed on your computer. Lastly, your computer may be behind a firewall or proxy server that prevents cookie transmission. This is commonly found in a corporate environment. So, regardless of how your browser is set, cookies won't be sent or received by your browser.

3. + If I have received a password error message, what should I do?
When logging in as a Member, please ensure that you are using the correct email address and current password. If the password you are using does not work, you may request a new one clicking here.

4. + What if I have received a "Page Not Found" error?
We have a rigorous and thorough testing process to ensure that you can access all links and website pages. We apologize if you happen to receive such an error while using our website. Please report any issue you have in as much detail as possible to Linda Roberts, Manager of Member Services.

5. + What type of browser works best when visiting the e-Rewards Medical website?
Our website works best with the latest version of Firefox and Internet Explorer. If you choose to use a different browser or outdated version you may not have an optimal experience. To access data securely and to fully participate in the e-Rewards Medical Program, please be sure that both the session and permanent cookies are enabled.

6. + What if I cannot view portions of the Member website or surveys?
To view portions of the website and some survey invitations, you may need to install a free version of Adobe Flash Player, Java software or a Windows Media Player.

To properly view the Member website, you will need to have Adobe Flash Player installed on your computer. If you are unsure whether your computer has the latest Adobe Flash Player, you may click on this link to visit the Adobe website to test for the presence of the player on your computer:
http://www.adobe.com/shockwave/welcome/

For more information about the Adobe Flash Player, click the link below to visit the Adobe Flash Player Support FAQ page: http://www.adobe.com/support/flashplayer/

7. + What if I am unable to use the link for the survey invitation I received?
We do our best to ensure that e-Rewards Medical hyperlinks appear on a single line in most email and website survey invitations. However, if the link continues onto a second line, you will need to copy and paste the ENTIRE link into your browser navigation window. You can also participate in most surveys from the home page of the Member website.

8. + What if I am unable to use the PIN for the survey invitation I received?
If you are unable to access the survey using the PIN provided in the survey invitation, please contact Linda Roberts, Manager of Member Services. Please report the issue you have in as much detail as possible by providing her with the description of the study, PIN or invite code and the date you received the survey invitation.

9. + What if I signed up for a phone interview and did not receive a call?
If you were scheduled to participate in a phone interview and you did not receive a call, please contact Linda Roberts, Manager of Member Services. Please report the issue you have in as much detail as possible by providing her with the description of the study as well as the date and time of the interview.

10. + What if I completed a survey but was unable to submit my address information, or I did not receive a confirmation of my survey participation at the very end of the study?
If you were unable to submit your address information at the completion of the study, or you did not receive a confirmation page once you submitted your address, please contact Linda Roberts, Manager of Member Services. Please report the issue in as much detail as possible by providing her with the description of the study, the URL, PIN or invite code and date you completed the survey.
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