Data provided during the Member enrollment process is collected and processed by Research Now Group, Inc. (formerly known as e-Rewards, Inc.) ("Research Now") located 5800 Tennyson Parkway, Suite 600, Plano, TX 75024, USA.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) TRUSTe here.
You Will Not be Spammed by the e-Rewards Medical Program
This is an opt-in email program. You will only receive emails from the e-Rewards Medical Program based on information you supply us. As a requirement of your membership in the e-Rewards Medical Program, you will periodically be sent email communications from the e-Rewards Medical Program inviting you to participate in surveys, as well as occasional Member Service emails. If you no longer want to receive these email communications, you must request that Research Now discontinue sending you email or cancel your e-Rewards Medical Program membership as described in "Our Opt-Out Policy" section below.
For EU Residents and Residents of Switzerland Only Research Now complies with the EU Data Privacy Directive to the extent it applies to information Research Now collects, processes, controls and maintains.
Other Non-US Residents Research Now may transfer some of your information to and process it in the United States for the purposes of participating in the e-Rewards Medical Program. By submitting your information to this website, you consent to such transfers taking place.
The Information We Collect and How We Use It
Our site's registration form requires you to give us enrollment contact information (your full name, mailing address and postal code, email address, gender, and occupation). This information is compulsory to be able to register you as a member of the e-Rewards Medical Program ("Member(s)"). If you fail to provide this information, you will be unable to enroll in the e-Rewards Medical Program. It is optional for you to provide additional demographic and profile data. Specifically, we use this data to customize and tailor your experience with the e-Rewards Medical Program and to respond to your inquiries. Additionally, we use this data to enable the fielding of market research studies and reserve the right to share it in anonymous singular summary and aggregate form with third parties for this purpose.
Anonymous Singular Summary and Aggregate Statistical Information
Personal demographic and profile data regarding our Members is only shared with other third parties on an anonymous singular summary basis or an aggregate basis. Anonymous singular summary information is data that describes the profile and demographic data of a Member without specifically identifying the Member. For example, this data does not contain personally identifying information such as a name or email address, nor does the combination of data make it possible to identify you. Aggregate information is data that describes the profiles and demographics of Members as a group (in the aggregate) without specifically identifying any single Member who helps comprise that group. This data also does not contain personally identifying information such as a name or email address but describes group profiles (for example, practice settings of Members as a group) and group demographic information (for example, the average years in practice of Members as a group).
Personally Identifiable Information Research Now may provide personally identifiable information to clients and third parties for, including, without limitation, the following purposes: (i) the augmentation of Member information with statistical information available from a third party, (ii) independent auditing and/or verification of respondent data for quality control purposes, and (iii) the suppression of Member contact information from email communications that a Member has not consented to receiving.
When our Sponsors, Reward Partners, Panel Partners, Marketing Partners, Clients and other third parties receive personally identifiable information from Research Now, they are required to sign legally binding agreements that hold them accountable to the Council of American Survey Research Organization's ("CASRO") "Standards Regarding Disclosure of Respondent-Identifiable Data to Clients." By entering into this agreement with Research Now, our Sponsors, Panel Partners, Marketing Partners, Rewards Partners, Clients and other third parties agree that their use of survey response data will be limited to research purposes and that all personally identifiable information will remain confidential. Unless you provide prior consent, personally identifiable information that is shared with our Sponsors, Reward Partners, Panel Partners, Marketing Partners, Clients and other third parties will not be transmitted to further parties and will not be used in conjunction with sales and/or marketing communications or promotions.
We do not share, sell, rent or trade personally identifiable information with third parties for their promotional purposes.
We reserve the right to disclose your personally identifiable information as required by law when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
In the event that Research Now goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email or prominent notice on our website for 30 days of any such change in ownership or control of your personal information.
The e-Rewards Medical Program may, from time to time, invite you to participate in online surveys. The information requested in these surveys may include, but is not limited to, your opinions and purchase intent regarding business products and services. These surveys may also request information defined as sensitive data (e.g. data directly or indirectly revealing racial and ethnic origins, political, philosophical or religious opinions or trade union affiliation). Again, you are not required to provide us with this information if you do not want to. The information collected by these surveys is used in connection with e-Rewards Medical Program market research sponsored by third-party companies and by Research Now to customize and tailor your experience with the e-Rewards Medical Program and website. We reserve the right to share this information in anonymous singular summary and aggregate form with third parties for this purpose. Our surveys may be provided by Research Now or a third party service provider. Please note that our service provider is only allowed to collect and use the information in order to fulfill the survey request on our behalf.
Refer A Colleague
If you are selected to use our referral service to invite a friend to join the e-Rewards Medical Program, we will ask you for your friend's name and email address. We will automatically send you a one-timeemail to forward, inviting him or her to join the e-Rewards Medical Program. Research Now stores this information for the sole purpose of sending this one-timeemail and tracking the success of our referral program.
Your friend may contact Linda Roberts online to request that she remove this information from our database.
In order to provide survey opportunities to you, we may on occasion supplement the personally identifiable information you submitted to us with information from third party sources.
We may use a third party supplier to verify your identity as stipulated in the ISO 26362 standard for access panels.
Enhancement of Profile Information
We purchase marketing data from third parties and add it to our existing user database to provide enriched analytical data for our clients' use. While this marketing data will be associated with personally identifiable information within the Research Now system, we will obtain your explicit approval to release personally identifiable information to our clients. Otherwise, all personally identifiable information is removed from the marketing data before the marketing data is provided to any client.
As true of most web sites, we gather certain information automatically and store it in secure log files. This information may include internet protocol (IP) addresses, browser types, Internet service providers (ISP), referring/exit pages, operating systems, date/time stamps and/or clickstream data. Of this automatically collected data, only the IP address is linked to your personally identifiable information. We use the log files for security purposes to help protect our systems. Of this automatically collected data, only the IP address is linked to your personally identifiable information. We use the log files for security purposes to help protect our systems.
As true of most Web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to personal information we collect about you other than IP address.
You can refuse to accept cookies, free of charge, by adjusting the privacy settings of your Web browser software. However, if you do not allow cookies from Research Now, you may not be able to use all of the features on this website.
Other Websites e-Rewards Medical Program's communications may contain links to Internet sites that are not operated or controlled by the e-Rewards Medical Program. We cannot control and are not responsible for the privacy practices or the content of such websites.
Non-Electronic Communications with You
In addition, we occasionally may employ other companies to perform reward fulfillment mailings on our behalf. They may have access to the personal information needed to fulfill their functions, but may not use it for any other purposes.
How to Change Your Personal Information
You can change your personal information used for the e-Rewards Medical Program by going to the e-Rewards Medical Program website, logging into your account, and clicking on "My Account" in the top navigation. On the "My Account" page you may modify your occupational information and update your contact information, including your email address and preferred method of contact. When you are finished entering your updated information, click the appropriate button on the page to save your changes. Your changes will be recorded immediately, but some in-process Member communications may still be based on your old information. Some changes, such as name and occupation, will require verification by Research Now before being reflected on your "Contact Information" page or "Profile Information" page. Please allow 3-5 business days for the verification process to take place.
To change your contact information in regards to receiving a reward, please visit the "My Profile" tab in the Reward Center.
To delete your personally identifiable information from the e-Rewards Medical Program database, please contact Linda Roberts online. She will respond to your request within 30 days of its submission.
We will retain your personal information unless your account is deactivated or terminated. If you wish to terminate your account or request that we no longer use your personal information to provide you services, please contact Linda Roberts online. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We are Committed to Data Security
This website has security measures (including online and off-line physical, electronic and managerial safeguards) in place to protect against the loss, misuse, and alteration of the information, including your email address, under our control. As with any transmission over the Internet, however, there is always some element of risk involved in sending personal information online. Your email address, password and cookie will be required to update your personal information (name, email address, etc.) and update your Member profile data. Remember to keep your password private and secure — you should not share this information with anyone. If you have any questions about the security of your information, you can contact Linda Roberts online. When you enter sensitive information, we encrypt the transmission of that information using secure socket layer technology (SSL).
Our Opt-Out Policy
You may request that Research Now discontinue sending you email without opting out of your e-Rewards Medical Program membership by clicking on the unsubscribe link found at the bottom of email communications from Research Now or by checking the "Unsubscribe" box under "Primary email" on your "Update Contact Information" page. Click the appropriate button on the page to save your changes. To resume receiving email from Research Now, uncheck the "Unsubscribe" box under "Primary email" on your "Update Contact Information" page. Click the appropriate button on the page to save your changes.
Protection of the Program and Others
How to Contact Us
To change your contact information in regards to receiving a reward, check your e-Rewards Medical Visa® Prepaid Card balance or retrieve your PIN for debit or ATM transactions, visit the Reward Center or call our automated system at 1-866-230-3809.